New Articles

  1. Create a Custom Report

    Create a custom report From the left navigation, select Reports  Click +Add New Enter a unique report name and select a specific data set Customize the report by selecting a date range and adding/removing columns  ...
  2. Communication Options

    GiveSmart Donor CRM has multiple options for emailing your contacts.  From gift thank you's to email marketing campaigns, we have you covered.   To locate the communication options, from the left navigation select Communications . Here you will ...
  3. Communications Email Campaign

    Donor CRM has the ability to create email campaigns for marketing communications allowing you to send custom messages to segmented groups of contacts.   NOTE : To send a gift or pledge thank you , pledge reminder or year-end letter, use the ...
  4. Client Settings

                                            Client settings can be found by clicking on your username in the top right, and selecting Client Settings from the drop down.  General Settings Under General Settings, you can ...
  5. Bulk Edit Gifts

    Gifts can be bulk edited to delete gifts, add/change available fields or remove fields.   Locate the bulk action feature by selecting Gifts from the left navigation, and choose Gift Listing from the dropdown.  To apply an advanced filter or ...
  6. Bulk Edit Contact Records

    Contact records can be bulk edited to apply or remove tags, delete records or merge 2 or more records.  Locate the bulk action feature by selecting Donors & Contacts from the left navigation, and select Contact Listing from the dropdown.  ...
  7. Donor CRM Automated Data Sync FAQs

    Below are some commonly asked questions about Donor CRM's automated sync functionality. If you are not currently in the automatic flow, click  here to take advantage of this feature.   If I need to modify a transaction, where should I make th...
  8. Automated Data Sync Donor Profiles

    Donor profiles that are created in Donor CRM through the automated data sync process will match based on the GiveSmart Fundraise or Events Donor ID and will compare that to the email & phone number the donor uses when completing a new transaction....
  9. Automated Data Sync

    Automatically sync your donor and transaction data from GiveSmart Events & Fundraise to GiveSmart Donor CRM.  This unidirectional sync provides accurate and actionable insights of your GiveSmart fundraising activity and reduces administrative over...
  10. Add a Signature Image

    Watch this video to learn how to add a signature image to your GiveSmart Donor CRM account. Add Signature to Email Template From the left navigation select Gifts > Send Gift Thank Yous From the dropdown at the top, click on the Edit...